So, after convincing myself that my email to Sky had disappeared into the ether I was staggered to get a phonecall this morning from customer services.
Somebody somewhere has been reading my email….could it be that Jeremy has broken off from counting his payrise to read an email?
Anyway, now it seems it is a BT problem at the exchange so no, they won’t be sending a new modem out. But yes, they will be sending a dongle out to get me back on line pro temp.
I was so shocked I didn’t ask whether it would cost me to use said dongle or when I could expect to have a proper connection again but hey, its actually some progress.
I will let you know when the dongle arrives…….